Results for Best practices · see all
The deadline that gets missed is rarely the unknown one, but the one that lived in someone’s memory. Seven practices for a tax calendar the whole firm can consult.
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Nearly every proposal starts from another, which is how another client’s name or someone else’s figure slips in. Seven practices for reusing without copy and paste.
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Without a fixed reference, a delay gets argued instead of measured. Seven practices to set the baseline, protect it and move it only through approved changes.
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An SLA nobody measures is a forgotten promise. Six practices for a service desk that delivers: separate response from resolution, prioritize by impact and urgency, honest statuses and three numbers every month.
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What isn’t in the inventory doesn’t get updated, backed up, recovered when someone leaves, or billed when a client uses it. Eight practices for an IT inventory that stays up to date.
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